At Stiliq24, we are committed to delivering your order carefully and in perfect condition. We understand that sometimes things don’t go as planned, and we’re here to help when that happens.

As we collaborate with thoughtfully selected brands that often produce items on demand, we are unable to accept returns based on a change of mind. That said, we're always here to help you make an informed decision prior to purchasing.”

When Can You Return an Item?

You may return an item if:

• The product arrived damaged or defective.
• An incorrect product was delivered.

In these cases, we will provide a replacement or refund at no additional cost to you.

Conditions for Returns

• Notify us within 14 days of receiving your order.
• Ensure the product is unused and returned in its original packaging.
• Please include clear photos of the damage or incorrect item with your return request so we can resolve the issue quickly.

No Returns for Change of Mind

• Unfortunately, we cannot accept returns if you have changed your mind or the item is not as expected.

How to Request a Return

Please email our customer service team at support@stiliq24.com with your order number, a brief description of the issue, and, if possible, photos of the item. We will contact you within 2 business days to provide further instructions.

Refunds

Once we have received and inspected the returned item, we will send a confirmation email. Your refund will be processed within 5-10 business days, depending on your bank, and will be credited to your original payment method.